It’s no secret that when a company makes plans to introduce new business processes — especially business processes powered by technology — employee buy-in is the most critical component to achieving optimal levels of user adoption. An effective business process management platform (BPM) is typically bought in tandem with or post-CRM purchase in order to ensure an additional layer of speed, agility and efficiency in the automation, management and execution of internal workflows and projects. Even when a highly tailored CRM is in place, without a proper BPM solution a company runs the risk of resource waste due to manual entry, human error, bottlenecks, counterproductive output processes, inefficient execution of repetitive tasks, slower time-to-market and reactive decision-making.
Let’s take a look at how a BPM benefits an organization and which roles it impacts across departments.
Work-Relay is a BPM tool that’s 100% native to Salesforce, which means it’s built on force.com and lives within the Salesforce platform. Work-Relay helps increase efficiency and collaboration with a unique combination of process, project, task and resource management capabilities. This robust unified toolset pairs flexible and trackable visual workflows with powerful built-in reporting, delivering the transparency needed to continually refine and optimize operations.
If Salesforce sets the bar for cloud-based solutions that allow businesses to centralize customer data and streamline workflows for sales reps, marketers and support personnel, Work-Relay leads the charge in providing a platform that helps businesses navigate and manage even the most complex project, program and process workflows. In addition, Work-Relay has the ability to affect nearly every department at an organization by improving visibility, collaboration and productivity.
Want to learn more about business process management, or explore Work-Relay in more detail? Contact one of our expert consultants today to schedule a quick call.
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