Customer Success Story: Sawgrass


By Canpango

Integrating Salesforce with an ERP Solution

Sawgrass combines patented digital ink formulations with advanced color management software and technical support to help customers achieve their digital printing objectives. With so many moving parts and processes, Sawgrass needed to streamline and consolidate their key systems for greater efficiency.

 

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THE CHALLENGE: MANAGING MULTIPLE SYSTEMS

Lack of integration between their CRM and ERP solutions drove Sawgrass to purchase Salesforce so they could consolidate their solutions and enhance their customer support. Sawgrass chose to partner with Canpango to meet their implementation, integration and customization needs.

THE PROCESS: CREATING A CENTRALIZED VIEW

Canpango began by automating Sawgrass’ sales and support processes, so that reps no longer had to abide by a manual approach of entering data into two separate systems. Extensive Salesforce training was also provided to individual teams to ensure all Sawgrass reps are able to carry out modifications and optimizations in-house, without help from Canpango or IT. Sawgrass also consulted with Canpango to determine the best way to streamline their workflows without interrupting their pre-established business processes.

THE VALUE: BENEFITS OF WORKING WITH AN IMPLEMENTATION PARTNER

> Ability to make changes or add fields without help from IT.
> Intricate behind the scenes customization and automation.
> Integration with ERP solution for streamlined workflows and data sync.
> Real-time automated alerts to distributors to eliminate duplicate work.
> Canpango provided training documentation and guides.

THE RESULT: TWO SYSTEMS, ONE WORKSPACE

Sawgrass’ new streamlined sales and support workflows complement their established processes. Now when Sawgrass creates new accounts in Salesforce, it automatically alerts their distributors so sales reps don’t have to reach out personally. For support, Sawgrass’ customer service team can work from a single screen to document customer issues and place product replacement orders.

 

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Want More Details?

Get in touch with Canpango’s expert consulting team today to learn more about how we can help grow your business.

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