Even when done properly, implementing a new technology solution means asking teams to change their current processes. And let’s face it – change sucks. However, getting your team on board with new solutions doesn’t have to. Keep these tips in mind during your next tech rollout for a smooth implementation, complete with happy, more efficient users.
1 | Choose Your Solutions Wisely
High adoption starts with easy-to-use technology. This may seem like a no-brainer, but if you don’t want to dive right in and use a software at first glance, the rest of your team won’t want to either. As you search for the right solution, be on the lookout for platforms that meet all of your business objectives and provide a fantastic user experience. Settling for one without the other will leave users frustrated and less likely to embrace the change.
2 | Communicate Early & Often
Even for small businesses, implementing new technologies and processes takes time. So, why wait to get the word out? As soon as you’ve decided on your new solution, be sure to communicate why you’ve chosen the technology, along with the specific benefits to users and the business. If you can’t clearly articulate these points from the get-go, you may want to reconsider.
Once the ‘why’ is clear, start discussing the plan with appropriate teams (or the whole company, for that matter!). Sharing regular progress updates, changes to the implementation timeline, or exciting feature details will help keep everyone in the loop and give your team time to mentally prepare for upcoming changes.
Bonus Pro Tip: If possible, schedule a group demo to kick off the project. Seeing your new solution in action will help showcase its capabilities and ease of use, while simultaneously alleviating any new-user jitters your team may be feeling.
3 | Pick a Champion
If your company is investing in and expecting employees to utilize a software or platform, there’s obviously executive buy-in on the solution. Rather than relying on high-level leadership to drive the conversation, pick a champion – someone who’s both involved in the actual implementation project and will be an everyday user of the solution after roll-out – to serve as an advocate for the tool leading up to the launch date. Hearing about the benefits and usability from a peer will help get other employees on board ahead of time.
4 | Plan for In-Depth Training & Ongoing Support
Proper training and support is the key to any successful implementation. Before signing on the dotted line, confirm that your implementation partner has built in enough time for live pre-launch training, along with an ongoing support plan to address future questions or issues. If your solution provider has a resource library or knowledge base available for additional education, make sure all of your users have full access on day one.
5 | If All Else Fails, Incentivize
We’re only human – and humans love a good reward. If you anticipate a low adoption rate or aren’t seeing the results you were hoping for post-launch, consider placing goals and incentives around your new solution. For example, imagine you’re about to introduce a new project management system organization-wide. Why not offer to bring in lunch for the team that reaches the most completed tasks within the tool in the first 30 days? Something as simple as pizza and beer can seriously boost user confidence and collaboration.
Ensuring adoption doesn’t stop when your new solution is in place – for long term success, it’s important to check in frequently with your team and your implementation partner while the kinks are being worked out. But with proper planning and communication, your post-implementation results will include happy executives and more engaged users.
Have specific questions or need more help maximizing user adoption within your organization? The experts at Canpango are here to help! Contact us at 1.844.921.2550 to learn more today.