Telecommunications

Better Experiences for Both Customers & Contact Center Agents.

With an emerging focus on customer experience across every industry, the telecom game is changing fast. Whether you’re a telecom provider ready to grow or have a support team in need of a CRM-integrated contact center solution, now’s the perfect time to refine your processes and refocus your customer journey strategies.

CHOOSE A CONSULTING PARTNER WITH TELECOM EXPERIENCE & CHANNEL CONNECTIONS

With a background in the cloud communications space and unique relationships with telecom channel consultants across the globe, working with Canpango gives the opportunity to leverage years of telecom and CRM expertise under one roof. Between multi-channel support avenues, custom reporting capabilities and limitless UCaaS and CCaaS integration options, we can help empower your sales, support and marketing teams to provide an exceptional experience for every customer, every time.

 

Recommended Telecom Solutions

  • Salesforce Configuration & Implementation

    Maximize pipeline visibility, enable support reps and provide a single, comprehensive view into each customer’s data and purchase history.

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  • Service Cloud

    Transform customer experiences and empower internal agents with the world’s leading multi-channel support application.

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  • Community Cloud

    Provide agents, customers or partners with a tailored portal for seamless, real-time communication and resource gathering.

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  • Business Process Engineering

    Redesign core processes across teams or divisions to ensure agents are fully prepared to provide consistent customer experiences.

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  • Marketing Services

    Turn customers into brand advocates with robust marketing automation solutions designed to optimize and personalize every interaction.

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  • Integrations & Custom Development

    Seamlessly connect your CRM with your preferred telecom solution to ensure contact center reps can handle inquiries and update records from one screen.

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Every business is different. Let's focus on yours.

Not sure where to start? Contact our expert consulting team to learn how Canpango can transform the future of communications for your organization.

Get in Touch