Telecom Expertise

Place every customer interaction at every sales or service rep’s fingertips.

Better experiences for your customers and your agents.

With an emerging focus on customer experience across every industry, the telecom game is changing fast. Whether you’re a telecom provider ready to grow or have a support team in need of a CRM-integrated contact center solution, now’s the perfect time to refine your processes and refocus your customer journey strategies.

CHOOSE A CONSULTING PARTNER WITH TELECOM EXPERIENCE & CHANNEL CONNECTIONS

Since joining the ScanSource (NASDAQ: SCSC) family in 2018, Canpango gives our clients the opportunity to leverage years of telecom and CRM expertise under one roof. Between multi-channel support avenues, custom reporting capabilities and limitless UCaaS and CCaaS integration options, we can help empower your sales, support and marketing teams to provide an exceptional experience for every customer, every time.  

 

Recommended Telecom Solutions

  • Service Cloud

    Transform customer experiences and empower internal agents with the world’s leading multi-channel support application.

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  • Community Cloud

    Provide agents, customers or partners with a tailored portal for seamless, real-time communication and resource gathering.

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  • Field Service Lightning

    Ensure your field agents are fully enabled to provide efficient and exceptional onsite service for every customer, every time.

    Learn More
  • Salesforce Configuration & Implementation

    Maximize pipeline visibility, enable support reps and provide a universal view into each customer’s purchase and support case history.

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  • Salesforce Optimization

    Redesign core CRM processes across teams or divisions to ensure agents are fully prepared to provide consistent customer experiences.

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  • Integrations & Custom Development

    Seamlessly connect your CRM with your preferred telecom solution to ensure contact center reps can handle inquiries and update records from one screen.

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Don't Just Take Our Word For It

“Canpango really set the bar high for project organization. All milestones were kept on track without surpassing the designated timelines that we established together. They strategized thoughtfully when it came down to reshaping our processes in Salesforce and were always eight steps ahead of our team when it came to forecasting our long-term business objectives.”

CHANGE TAKES A VILLAGE. KNOW YOUR VILLAGERS.

When it comes to picking a Salesforce consultant, there is no shortage of options. But not all Salesforce consultants are created equal. Our Managed Partner status means that we work intimately with Salesforce’s Partner Alliance teams to ensure our delivery staff meets Salesforce’s own standard of excellence.

70 percent of IT projects fail. Our expertise ensures that yours won’t.

  • Managed Salesforce Partner
  • Over 80 Salesforce certifications
  • Over 20 certified administrators on staff
  • Over 800 Salesforce projects completed
  • Nearly 400 happy customers

NOT SURE WHERE TO START?

Every Business is Different. Let’s focus on yours.

Contact our expert consulting team to learn how Canpango can transform the future of your organization.

Get in Touch